Returns and Refunds

RETURNS AND REFUNDS POLICY

We want you to love everything you order from Elektrapop. If something is not quite right, you can return it within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This policy explains how returns, refunds and exchanges work.

BEFORE YOU RETURN

Finding your size
Linen and natural fabrics can fit differently from synthetic materials. Please check the size guide on each product page before ordering. If you are unsure, email us at info@elektrapop.com and we will gladly help you choose.

Trying your items on
Please try your new pieces on in a clean space and keep all labels and tags attached until you are sure you want to keep them. This makes a return quick and easy if you change your mind.

Keeping the packaging
We recommend keeping the original packaging until you have decided to keep your order.

YOUR RIGHT TO CANCEL

You have 14 days from the day you receive your order to let us know that you want to cancel and return it. You do not need to give a reason. Once you have told us, you then have a further 14 days to send the items back to us.

To be accepted, returned items must be:

unworn and unwashed
in their original condition, with all labels and tags still attached
returned in their original packaging where possible

You may handle and try on items as you would in a shop. If an item has been worn, washed, damaged or handled more than necessary to check it, we may reduce your refund to reflect any loss in value.

ITEMS WE CANNOT ACCEPT FOR RETURN

For hygiene reasons, we cannot accept returns of items that were sealed for hygiene purposes, such as underwear, if the seal has been removed after delivery, unless the item is faulty. Items made or altered to your personal specifications are also excluded from the right to cancel.

HOW TO RETURN AN ITEM

1. Email us at info@elektrapop.com with your order number and the item or items you would like to return.
2. We will reply with confirmation and instructions on how to send your return.
3. Pack your items securely and include your order number or delivery note inside the parcel.
4. Send your parcel to:

Elektrapop Returns
232 Werrington Road
Stoke-on-Trent
England
ST2 9AW

Each order needs to be returned in a separate parcel. We recommend using a tracked service and keeping your proof of postage until your refund has been processed, as we cannot be responsible for returns that do not reach us.

RETURN SHIPPING COSTS

If you are returning an item because you have changed your mind or it does not fit, the cost of sending it back is your responsibility. If your item is faulty, damaged or not what you ordered, we will cover the cost of the return.

YOUR REFUND

Once your return arrives, we will inspect it and let you know by email whether it has been accepted. Returns are usually checked within 3 to 6 business days of reaching us.

We will refund you within 14 days of receiving your returned items, or within 14 days of you providing proof that you have sent them back, whichever is sooner. Your refund will be made to your original payment method. Depending on your bank or card provider, it may take a few extra days to appear in your account.

If you return your whole order, we will refund the price of the items. Standard Delivery is free, so if you chose Insured Express Delivery, the £2.95 express charge is not refundable when you return items because you have changed your mind. It will always be refunded if the item is faulty or we made a mistake with your order.

If you would prefer, we can issue store credit instead of a refund. Just let us know when you get in touch.

FAULTY OR INCORRECT ITEMS

If your item arrives faulty, damaged or is not what you ordered, please email us at info@elektrapop.com as soon as possible with your order number, a short description of the problem and a photo. We will cover the return costs and offer you a replacement, repair or full refund.

Under the Consumer Rights Act 2015, you have 30 days from delivery to reject a faulty item for a full refund. After 30 days, you are still protected if an item develops a fault that was present at the time of delivery. These rights are not affected by this policy.

EXCHANGES

Would you like a different size or colour? Email us at info@elektrapop.com with your order number and the item you would like instead. As long as it is in stock, we will be happy to arrange an exchange. If your preferred item is not available, we will offer you a refund or store credit instead.

GOOD TO KNOW

Your order number can be found in your order confirmation email.
Each order must be returned separately.
If you have not received your refund after 14 days, please contact us so we can look into it for you.

NEED HELP?

If you have any questions about returns, refunds or exchanges, we are here to help:

Email: info@elektrapop.com
Phone: +44 7562 887038