Shipping Policy

SHIPPING POLICY

Thank you for shopping with Elektrapop. We want your new pieces to reach you quickly and safely, so here is everything you need to know about how we deliver your order.

WHERE WE DELIVER

We currently deliver to addresses within the United Kingdom only, including England, Scotland, Wales and Northern Ireland. We are not able to ship to addresses outside the UK at this time.

Deliveries to some remote areas, such as the Scottish Highlands and Islands, the Isle of Man, the Isles of Scilly and the Channel Islands, may occasionally take a little longer than our usual estimates.

DELIVERY OPTIONS

We offer two delivery options, which you can choose at checkout:

Standard Delivery: FREE on all orders
Estimated delivery time: 4 to 5 business days

Insured Express Delivery: £2.95
Estimated delivery time: 3 to 5 business days
Your parcel is fully tracked and insured against loss or damage while in transit, for extra peace of mind.

Business days are Monday to Friday and do not include weekends or UK bank holidays. Delivery times are estimates and are not guaranteed, as they can sometimes be affected by courier delays, severe weather or busy periods such as Christmas and sale events.

ORDER PROCESSING

We process orders on business days. Orders placed after 12:00 noon UK time, or at the weekend or on a bank holiday, will be processed on the next business day.

Once your order has left us, you will receive a shipping confirmation email. If you chose Insured Express Delivery, this email will include a tracking number so you can follow your parcel all the way to your door.

CUSTOMS AND DUTIES

As we only deliver within the United Kingdom, there are no customs charges or import duties on your order. The price you see at checkout, plus your chosen delivery option, is the total amount you pay.

CHECKING YOUR ADDRESS

Please make sure your delivery address is complete and correct before placing your order. If you spot a mistake, contact us as soon as possible at info@elektrapop.com with your order number. We will do our best to update it, but once an order has been dispatched we may not be able to make changes.

If a parcel is returned to us because the address was incorrect or incomplete, or because it was not collected from the courier, we will contact you to arrange redelivery. Additional delivery costs may apply in this case.

MISSED DELIVERIES

If you are not at home when your parcel arrives, the courier will usually leave a card or send a notification with details on how to rearrange delivery or collect your parcel.

LATE, LOST OR DAMAGED PARCELS

If your order has not arrived within the estimated delivery time, please first check your tracking information (if available) and with your neighbours. If you still cannot find it, contact us and we will look into it with the courier.

If your parcel arrives damaged, please take a photo of the packaging and the item and email us at info@elektrapop.com within 48 hours of delivery. We will arrange a replacement or refund as quickly as possible.

YOUR STATUTORY RIGHTS

Your order remains our responsibility until it has been delivered to you. Your rights under the Consumer Rights Act 2015 are not affected by this policy.

QUESTIONS

If you have any questions about your delivery, we are always happy to help:

Email: info@elektrapop.com
Phone: +44 7562 887038